Our Services

Comprehensive call center solutions designed specifically for Moroccan e-commerce businesses.

Call Center Services

Boost Your E-commerce Success

At be1.ma, we understand the unique challenges faced by e-commerce businesses in Morocco. Our specialized call center services are designed to address these challenges and significantly improve your delivery success rates.

Our multilingual agents speak Arabic (including Moroccan dialect), French, and English, ensuring clear communication with your customers regardless of their preferred language.

With our services, our clients typically see:

  • 30-40% increase in delivery success rates
  • Significant reduction in return costs
  • Improved customer satisfaction and loyalty
  • Valuable insights through detailed analytics

Our Core Services

Comprehensive solutions to maximize your e-commerce delivery success

Order Confirmation

We call your customers to confirm their orders, verify delivery addresses, and schedule convenient delivery times.

  • Verification of customer contact information
  • Confirmation of order details and quantities
  • Scheduling of convenient delivery times
  • Addressing any pre-delivery questions
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Delivery Follow-up

We track shipments and keep your customers informed about their delivery status, reducing failed delivery attempts.

  • Proactive delivery status updates
  • Day-of-delivery reminder calls
  • Rescheduling of missed deliveries
  • Coordination with delivery partners
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Customer Support

Our multilingual agents provide professional customer service, handling inquiries, returns, and complaints.

  • Handling product and order inquiries
  • Processing returns and exchanges
  • Resolving customer complaints
  • Providing product information and guidance
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Additional Services

Comprehensive solutions to enhance your e-commerce operations

Performance Analytics

We provide detailed reports and analytics on your order confirmation and delivery success rates, helping you identify areas for improvement.

  • Detailed confirmation rate reports
  • Delivery success analytics
  • Customer feedback analysis
  • Performance improvement recommendations

Multilingual Support

Our agents are fluent in Arabic (including Moroccan dialect), French, and English, ensuring clear communication with all your customers.

  • Arabic (Standard and Moroccan dialect)
  • French language support
  • English language support
  • Culturally appropriate communication

API Integration

We seamlessly integrate with your e-commerce platform, CRM, or order management system to automate data flow and ensure real-time updates.

  • Integration with major e-commerce platforms
  • Real-time order status updates
  • Automated data synchronization
  • Custom API development

Training & Consulting

We offer training and consulting services to help you optimize your internal processes and improve your overall delivery success.

  • E-commerce best practices training
  • Delivery process optimization
  • Customer service excellence workshops
  • Customized consulting solutions

Flexible Pricing

Choose the plan that best fits your business needs

Starter

1,500 MAD/month

For small businesses

  • Up to 100 order confirmations
  • Basic delivery follow-up
  • Email support
  • Monthly performance report
  • API integration
  • Dedicated account manager
Get Started
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Professional

3,500 MAD/month

For growing businesses

  • Up to 500 order confirmations
  • Advanced delivery follow-up
  • Priority email & phone support
  • Weekly performance reports
  • Basic API integration
  • Dedicated account manager
Get Started

Enterprise

Custom/month

For large businesses

  • Unlimited order confirmations
  • Premium delivery follow-up
  • 24/7 priority support
  • Real-time performance dashboard
  • Advanced API integration
  • Dedicated account manager
Contact Us

Need a custom solution? We can tailor our services to meet your specific requirements.

Contact us for a custom quote

Our Process

How we work with you to ensure maximum delivery success

1

Onboarding

We set up your account, understand your business needs, and configure our systems to match your requirements.

2

Integration

We integrate with your systems to ensure seamless data flow and real-time order information.

3

Execution

Our agents begin contacting your customers, confirming orders, and tracking deliveries according to your specifications.

4

Optimization

We continuously analyze performance data and refine our approach to maximize your delivery success rates.

Ready to Boost Your Delivery Success?

Join hundreds of Moroccan e-commerce businesses that trust be1.ma

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