Find answers to common questions about our services and how we can help your e-commerce business.
If you can't find the answer to your question below, please don't hesitate to contact us. Our team is ready to assist you.
Basic information about our services and company
be1.ma offers comprehensive call center services for e-commerce businesses, including order confirmation, delivery follow-up, customer support, and performance analytics. Our multilingual agents help improve delivery success rates and enhance customer satisfaction.
be1.ma can help your e-commerce business by significantly increasing your delivery success rates, reducing returns, improving customer satisfaction, and providing valuable insights through detailed analytics. Our clients typically see a 30-40% increase in delivery success after partnering with us.
We can typically set up your account and begin providing services within 3-5 business days after signing the contract. For businesses with more complex requirements or custom integrations, we may need additional time for setup and training.
Our agents are fluent in Arabic (including Moroccan dialect), French, and English. This multilingual capability ensures clear communication with your customers regardless of their preferred language.
be1.ma is headquartered in Casablanca, Morocco. Our local presence gives us a deep understanding of the Moroccan market and allows us to provide culturally relevant services to e-commerce businesses operating in Morocco.
Details about our specific services and how they work
When you share your order details with us, our agents call your customers to confirm their orders, verify delivery addresses, and schedule convenient delivery times. This proactive approach significantly reduces failed delivery attempts and improves customer satisfaction.
Our delivery follow-up service includes tracking shipments, providing customers with delivery status updates, sending day-of-delivery reminder calls, rescheduling missed deliveries, and coordinating with your delivery partners to ensure successful delivery.
Yes, our multilingual agents can provide comprehensive customer support for your business, including handling product and order inquiries, processing returns and exchanges, resolving customer complaints, and providing product information and guidance.
We provide detailed analytics and reporting on your order confirmation and delivery success rates, including confirmation rate reports, delivery success analytics, customer feedback analysis, and performance improvement recommendations. Depending on your plan, these reports can be provided weekly or monthly, and you may also have access to a real-time performance dashboard.
Yes, we have experience working with various e-commerce industries, including fashion, electronics, home goods, beauty products, and more. We can tailor our services to meet the specific needs of your industry and product type, ensuring the best possible results for your business.
Information about our pricing structure and plans
Our pricing depends on the volume of orders and the specific services you need. We offer flexible plans starting from 1,500 MAD per month for small businesses with up to 100 order confirmations. Our Professional plan is 3,500 MAD per month for up to 500 order confirmations, and we offer custom Enterprise plans for larger businesses. Contact us for a custom quote tailored to your business needs.
We offer flexible contract options. While we do have monthly plans, we recommend a minimum 3-month commitment to fully experience the benefits of our services. We also offer discounts for annual contracts. All contracts include a 30-day satisfaction guarantee.
No, we do not charge any setup fees for standard integrations. Our pricing is transparent, and there are no hidden costs. The monthly fee covers all the services included in your selected plan. For custom integrations or development work, there may be additional one-time fees, which we will clearly communicate before any work begins.
Yes, you can upgrade your plan at any time to accommodate growth in your business. Downgrades can be made at the end of your billing cycle. We're flexible and understand that business needs can change, so we work with you to ensure you have the right level of service.
Yes, we offer discounts for annual contracts (typically 10-15% off the monthly rate) and for high-volume clients. We also occasionally run promotions for new clients. Contact our sales team to learn about current offers and to discuss potential discounts based on your specific needs.
Technical details and integration questions
We offer several ways to share your order data with us:
Our technical team will work with you to determine the best method based on your platform and volume.
We integrate with most major e-commerce platforms, including:
Transforming e-commerce delivery success in Morocco through professional call center services.
Founded in 2018, be1.ma was created to solve a critical problem in the Moroccan e-commerce industry: high rates of failed deliveries and returns.
Our founder, Mohammed Alami, experienced this challenge firsthand while running his own e-commerce business. After implementing a simple call confirmation process, his delivery success rate increased by 35%.
Recognizing the potential to help other businesses, he assembled a team of call center professionals and technology experts to create be1.ma - a specialized service designed to boost e-commerce delivery success in Morocco.
Today, we serve over 200 e-commerce businesses across Morocco, processing more than 50,000 orders monthly and helping our clients achieve delivery success rates of up to 95%.
To transform the Moroccan e-commerce landscape by providing professional call center services that significantly increase delivery success rates, enhance customer satisfaction, and drive business growth.
We aim to be the bridge between e-commerce businesses and their customers, ensuring clear communication, convenient delivery arrangements, and exceptional customer service.
To become the leading call center service provider for e-commerce businesses in North Africa, known for our excellence, innovation, and measurable impact on our clients' success.
We envision a future where every e-commerce business in Morocco can achieve world-class delivery success rates through our specialized services, technology solutions, and industry expertise.
The principles that guide everything we do at be1.ma
We strive for excellence in every interaction, every call, and every service we provide. Our commitment to quality ensures that we represent our clients' brands with professionalism and care.
We operate with complete transparency, honesty, and ethical standards. Our clients trust us with their customer relationships, and we honor that trust in everything we do.
We measure our success by the results we deliver for our clients. We're committed to continuous improvement and data-driven strategies that maximize delivery success rates.
We put customers at the center of everything we do. We understand that each interaction is an opportunity to enhance the customer experience and strengthen brand loyalty.
We continuously seek innovative solutions to improve our services and deliver greater value to our clients. We embrace technology and new approaches to solve complex challenges.
We understand the unique challenges and opportunities of the Moroccan market. Our local expertise allows us to provide culturally relevant and effective services.
Meet the dedicated professionals behind be1.ma's success
Founder & CEO
Former e-commerce entrepreneur with a passion for solving delivery challenges in the Moroccan market.
Operations Director
15+ years of call center management experience with expertise in team building and process optimization.
Technology Director
Tech innovator with a background in software development and e-commerce platform integration.
Hear what our clients have to say about working with be1.ma
FashionMaroc.ma
"Since partnering with be1.ma, our delivery success rate has increased by 35%. Their professional team has significantly reduced our returns and improved customer satisfaction."
BeautyBox.ma
"The multilingual support from be1.ma has been a game-changer for our business. Their agents are professional, courteous, and represent our brand perfectly to our customers."
TechMaroc.ma
"The detailed analytics and reporting provided by be1.ma have helped us identify and address issues in our delivery process. Their service has paid for itself many times over."
HomeDecor.ma
"As a furniture retailer, coordinating deliveries is crucial. be1.ma has transformed our delivery process, reducing failed attempts by 40% and saving us significant costs."
GroceryExpress.ma
"For our grocery delivery business, timing is everything. be1.ma's team ensures our customers are ready for delivery, which has dramatically improved our efficiency and customer satisfaction."
KidsToys.ma
"be1.ma's customer service is exceptional. Their agents are friendly and professional, and they've helped us build stronger relationships with our customers. Our delivery success rate has improved by 30%."
Join hundreds of Moroccan e-commerce businesses that trust be1.ma
