About be1.ma

We're dedicated to transforming the e-commerce landscape in Morocco through professional call center services, order confirmation, and order management solutions.

Our Story

Our Story

Founded in 2018, be1.ma was born out of a simple observation: Moroccan e-commerce businesses were struggling with high rates of failed deliveries and returns, primarily due to lack of proper order confirmation, order management, and follow-up.

Our founder, having worked in both e-commerce and logistics sectors, recognized that a dedicated call center service focusing on order confirmation and order management could dramatically improve delivery success rates.

What started as a small team of 5 dedicated professionals has now grown to over 50 multilingual agents serving more than 200 e-commerce businesses across Morocco.

Founder

ZERRIKI FATIMAZAHRA

Founder & CEO

Our Mission & Vision

We're on a mission to revolutionize e-commerce delivery in Morocco through exceptional customer service and innovative solutions.

Our Mission

To provide Moroccan e-commerce businesses with professional call center services — including order confirmation and order management — that significantly improve delivery success rates, reduce returns, and enhance customer satisfaction.

  • Increase delivery success rates
  • Reduce order cancellations and returns
  • Confirm and manage orders end to end
  • Improve customer experience

Our Vision

To become the leading order confirmation, order management, and customer service provider in North Africa, setting new standards for e-commerce delivery success and customer satisfaction.

  • Expand services across North Africa
  • Develop innovative technology solutions
  • Set industry standards for service quality

Our Services

We go beyond order confirmation. be1.ma also handles order management so your operations stay organized from the first call to successful delivery.

Order Confirmation

We call your customers to confirm orders, verify delivery addresses, and schedule convenient delivery times — reducing failed deliveries and returns.

  • Verification of customer contact information
  • Confirmation of order details and quantities
  • Scheduling of convenient delivery times

Order Management

We manage your orders end to end: tracking status, coordinating updates, and keeping your catalog of orders organized so nothing falls through the cracks.

  • Centralized tracking of order status
  • Updates, changes, and follow-up on pending orders
  • Coordination between confirmation, delivery, and support
View all services

Our Core Values

These principles guide everything we do and define how we work with our clients and their customers.

Professionalism

We maintain the highest standards of professionalism in all our interactions, representing our clients' brands with excellence.

Results-Driven

We focus on measurable outcomes, constantly striving to improve delivery success rates and customer satisfaction.

Customer-Centric

We put the customer at the center of everything we do, ensuring positive experiences that reflect well on our clients.

Innovation

We continuously seek new and better ways to serve our clients, embracing technology and creative solutions.

Integrity

We operate with honesty and transparency, building trust with both our clients and their customers.

Local Expertise

Our deep understanding of Moroccan culture and consumer behavior gives our clients a competitive edge.

Meet Our Leadership Team

The experienced professionals guiding our mission to transform e-commerce delivery in Morocco.

Team Member

ZERRIKI FATIMAZAHRA

Founder & CEO

E-commerce and logistics leader with 15+ years of experience in customer service, order confirmation, and order management.

Team Member

Nadia Bennani

Operations Director

Call center operations expert with experience managing teams of 100+ agents.

Team Member

Karim Tazi

Technology Director

Tech innovator specializing in CRM systems and data analytics for customer service.

Team Member

Leila Mansouri

Client Success Manager

Relationship builder focused on helping clients maximize their delivery success.

Ready to Transform Your Delivery Success?

Join hundreds of Moroccan e-commerce businesses that trust be1.ma

Get Started Now